Frequently Asked Questions

500 Steamboat Road, Greenwich, CT 06830, directly on Greenwich Harbor's marina. The waterfront hotel overlooks Long Island Sound with views of private yachts and working harbor activity. Downtown Greenwich Avenue's shops and restaurants are one mile away. From NYC: 45 minutes via I-95 or Hutchinson River Parkway, or Metro-North to Greenwich Station with arranged pickup.

The hotel is approximately 2 miles from Greenwich Metro-North train station—a 7-minute drive. The hotel offers arranged pickup service for guests arriving by train from New York City. Many guests prefer train travel to avoid parking and traffic while accessing direct transportation to/from Grand Central Terminal.

Approximately 45 minutes from Manhattan via I-95 or Hutchinson River Parkway. Many guests take Metro-North from Grand Central Terminal to Greenwich Station (50 minutes); the hotel arranges pickup. The proximity enables midweek escapes without extensive travel while feeling genuinely removed from city intensity.

The Belvedere Floor is the hotel's exclusive top-floor experience featuring luxury suites with panoramic harbor views, dedicated butler service, private lounge access, enhanced amenities, and the highest level of personalized attention. This hotel-within-a-hotel concept provides absolute privacy and represents our most elevated hospitality offering.

Yes, connecting rooms are available for families and groups requiring proximity. Availability is limited and advance booking is essential. Contact the reservations team when booking to request connecting accommodations and discuss room configurations that best suit your party size and needs.

The 82-room hotel offers Deluxe Rooms, Harbor View Rooms, Junior Suites, One-Bedroom Suites, and Belvedere Floor Suites. Many rooms feature gas fireplaces, soaking tubs, private terraces, and floor-to-ceiling windows with harbor or marina views. All rooms include luxury bedding, premium bath amenities, high-speed Wi-Fi, and European-inspired design.

Yes, the hotel offers ADA-compliant accessible rooms and public spaces designed to accommodate guests with mobility considerations. Accessible parking, elevators to all floors, and adapted bathroom facilities are available. Contact the hotel directly when booking to discuss specific accessibility requirements and ensure appropriate accommodations.

L'Escale is Greenwich's French-Mediterranean restaurant serving Provence-inspired cuisine with an award-winning wine program. The restaurant features waterfront dining, sophisticated bar atmosphere, and draws both hotel guests and locals. Reservations strongly recommended, especially for the seasonal waterfront terrace overlooking Greenwich Harbor. Serves breakfast, lunch, and dinner daily.

The second-floor spa features three treatment rooms with amethyst bio-mat tables offering customized massages, advanced European facials using Biologique Recherche and Valmont products, body treatments, aromatherapy, and nail services. Estheticians train directly with these French skincare houses. Spa welcomes hotel guests and local spa enthusiasts with advance booking recommended.

Yes, the hotel specializes in waterfront weddings with the marina terrace for ceremonies (up to 120 guests), harbor-view ballroom for receptions (up to 80 seated), and exclusive room blocks. L'Escale provides sophisticated catering. The boutique size allows wedding parties to create exclusive environments with dedicated coordination.

With 82 rooms, the hotel maintains boutique intimacy where returning guests are recognized by name and preferences remembered. This scale allows for exclusive hotel buyouts for high-profile gatherings, weddings, or corporate retreats. Many guests choose Greenwich Harbor specifically for privacy combined with full-service luxury amenities.

Complimentary valet and self-parking available for hotel guests. The service includes secure vehicle storage. Limited street parking on Steamboat Road. Valet staff provide arrival assistance with luggage. For L'Escale restaurant diners, complimentary parking validation is provided.

Yes, room service is available from L'Escale restaurant during operating hours. The menu features selections from the restaurant's French-Mediterranean offerings. Belvedere Floor guests receive enhanced in-room dining options and dedicated service. Contact the concierge for menu details and availability.

Yes, complimentary high-speed WiFi is provided throughout the hotel including all guest rooms, public spaces, restaurant, and spa areas. Business travelers have access to enhanced connectivity. The Belvedere Floor lounge offers dedicated workspace with reliable internet access.

The harbor offers waterfront walks and yacht watching. Downtown Greenwich (1 mile) features luxury shopping on Greenwich Avenue, art galleries, Bruce Museum, restaurants, and cafes. Greenwich Point beach is 2 miles away with Long Island Sound access. The location combines waterfront serenity with cultural vitality.

The waterfront harbor walk, marina views, and Greenwich Harbor Park are immediately accessible. Downtown Greenwich Avenue (1 mile) is walkable for those comfortable with 15-20 minute walks, offering luxury boutiques, galleries, and dining. Most guests enjoy harbor-side strolls and use the hotel's transportation or personal vehicles for downtown exploration.

Greenwich offers diverse dining from L'Escale at the hotel to downtown options including Mediterraneo, Elm Street Oyster House, Greenwich Tavern, and Kona Grill. Greenwich Avenue features cafes, upscale casual, and fine dining. The concierge provides current recommendations, makes reservations, and arranges transportation to preferred restaurants.

Greenwich Point Park (Tod's Point) is approximately 2 miles—a 5-minute drive. This beach offers Long Island Sound swimming, walking trails, and picnic areas. Summer access requires Greenwich resident stickers or daily fees. The concierge provides directions, parking information, and recommendations for optimal beach visit timing.